Your complaint is our quality

A complaint or a improvement proposal is a chance for our organization. It’s an opportunity to do things better. Complaints can relate to our services, but also about a contact by telephone, waiting times, accessibility and communication. Share your complaint with us! Because your complaint can lead to an improvement in our services. A complaint will be treated confidentially.

How does our complaint procedure works?

• We try to resolve simple complaints immediately, no form is required for this. You can discuss the problem with the relevant employee.
• If your complaint is of a more complex nature and has not been solved one-two-three, you can complete our complaint form. Do you have problems completing the complaint form? Our employees are happy to help you.
• When you enter your personal details on the form, you will always receive a written confirmation of the receipt of your complaint.
• In some cases you will receive a written response from the complaint handler, in other cases a conversation will fit better. If a meeting has taken place, you will receive a written response thereafter.

If you do not agree with the proposed settlement, you can let us know, in writing within a calendar month to the management of our holding, Arbo Unie B.V. You can then explain your complaint to our director, this can be done by telephone or in a personal conversation. You will receive a confirmation by letter of the interview.

Questions?
Do you have any questions? Please contact us.